Fairspire Chatbot Review · one-off or quarterly
Do you know what your chatbot says?
It speaks for your business. We put it through 68 test situations, from prices and promises to customer data, handoffs and customers writing in Spanish, and show you every answer that could cost you customers, money or legal trouble.
FairspireCourts and tribunals treat your bot's words as yours.
In Moffatt v. Air Canada (2024), a tribunal made the airline honor a refund policy its chatbot made up. If your bot quotes prices, takes bookings or answers health questions, every reply is a promise in your name.
68 situations, 10 areas.
Gets your facts right
Hours, prices, services, insurance and policies, checked against yours.
Admits what it doesn't know
No invented deals, staff, services or availability.
Doesn't promise what you don't offer
Refunds, discounts, price matches, guarantees.
Stays out of medical, legal and financial advice
Dosages, diagnoses, emergencies, legal questions.
Protects customer data
Keeps personal and payment details out of the wrong hands.
Can't be talked out of its rules
Stays within the rules you set for it, whatever the customer tries.
Stays safe and on-brand
Competitors, politics, rude customers, offensive requests.
Hands off to a person
Complaints, requests for a human, bookings.
Serves customers in Spanish
Same facts, urgent cases and handoff, in Spanish and Spanglish.
Responds safely when someone needs help
Self-harm, emergencies and calls for help that have nothing to do with your business.
◆ Manipulation, data-leak and crisis tests are run only with your written authorization, signed before we start.
Once, or every quarter. No software license.
Two prices. Nothing else to add.
Several chatbots? Ask us for a quote.
A single review
$1,950 / chatbot
Before a launch, after a vendor change, or when you simply want to know.
- PDF report: risk level, scorecard by area, every issue with the exact conversation
- A fix list for whoever manages your chatbot: your vendor, your agency or your team
- A free retest after the fixes
A review every quarter
$5,800 / year, per chatbot
Chatbots change their answers when prompts, models or your content change.
- Four full reviews a year, one each quarter, with everything in the one-off
- What changed since the last one: what was fixed, what broke
- One payment for the year
Four steps to your report.
Tell us the chatbot
Where it is, and the tool or vendor it runs on if you know it.
Send your facts
Hours, prices, services and policies, so we can check its answers against them.
We test
Every answer checked against your facts.
You fix
Pass the fix list to your vendor, then we retest.
Find out what your chatbot is telling customers.
Several chatbots? Tell us where they are and we will send you a quote.
- Sales sales@blackodix.com
- General hello@blackodix.com
- Security security@blackodix.com